Field Service Engineer SEM and FIB
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REQUIREMENTS:
Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field Additional relevant certifications are advantageous Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level Experience with ultra-high vacuum systems and high voltage equipment preferred Excellent customer service and communication skills, both written and verbal Strong organizational and time management capabilities Proficiency with Microsoft Office suite and service management software Ability to read and interpret technical documentation and schematics Valid driver's license and ability to travel up to 50-75% within assigned territory Physical ability to lift up to 50 lbs and work in various laboratory environments Proficiency in English required; additional languages beneficial Strong problem-solving abilities and capacity to work independently Adherence to safety protocols and quality standards Ability to respond to customer needs with short notice Ability to effectively train and support customers on equipment operation Experience documenting service activities and preparing detailed reports Demonstrated success in meeting customer satisfaction goals
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