Success Architect
4 개월전에
About the Role
The Success Architect /Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.
About You
You will :
Acquire deep technical knowledge of Workday products. Be a single point of customer accountability for adoption plans. Develop a relationship with Workday’s product team. Cultivate and maintain stakeholder relationships with the customers IT and business executive leadership. Collaborate with the Sales and cross functional teams to drive growth across the customer accounts.Basic Qualifications
Experience in product support, customer success, account management or consulting for large, complex cloud computing system.
Ability to collaborate with the Sales and cross functional teams to drive growth across the customer accounts.
Experience successfully implementing or managing enterprise solutions or similar projects at a senior or executive level.
Other Qualifications:
Previous experience with issue resolution and escalation management at both the business owner and executive levels.
Previous SaaS experience is preferred.
A great teammate with the ability to engage across corporate functions (Product, Sales, Customer Support, Professional Services)
Excellent verbal, presentation and written communication skills in Korean and English including the ability to chair meetings or host webinars.
Demonstrated leadership skills and experience engaging with C-level executives.
An outstanding customer service record.
Strong planning and organizational skills (project management experience is a must).
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