Boutique Assistant

위치: Talent KR S2 - 3주전에


Seoul, 대한민국 Van Cleef & Arpels 풀타임

Key responsibility 1: ADVISING, SELLING & CLIENTELING  

• Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products…)

• Prepare & wrap the products

• Process the sales (prepare product related documents, follow payment procedures…).

• Support sales team in their daily clienteling activities (gift cards preparation, purchase of small client gifts…)

Key responsibility 2: MAISON IDENTITY & EXPERTISE

• Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance...)

• Provide support for event organization

• Have basic knowledge on High Jewelry, Jewelry, and Watchmaking

Key responsibility 3: CUSTOMER SERVICES  

• Assist Sales Associates during CS presentations (welcome clients, serve the drinks, bring products…)

• Perform CS activities allowed in the boutique (shining, engraving…)

• Prepare & wrap the products

• Process the CS (prepare product related documents, follow payment procedures...) when needed

Key responsibility 4: CLIENT EXPERIENCE & IN-STORE JOURNEY

• Welcome client and ease their waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)

• Support Sales Associates in client presentation preparation

• Review and set-up the workspace

• Check daily the cleaning of counters, displays, and windows

Key responsibility 5: TEAM DEVELOPMENT

• Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)

Key responsibility 6: OPERATIONS

• Review and set-up back-office sales tools (catalogs, boxes..)

• Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management, deliveries pick-up & drop-off…)

• Monitor supply stock (consumables, drinks, stationary…)

• Be aware of products in stock

• Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)

• Comply with Maison’s policies & commercial rules

• Abide by procedures

• Pay attention to product storage and manipulation


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