Manager(FMCG CS)
1개월전에
Job Description
ABOUT THIS JOB
This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.
Client Engagement Model
● Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
● Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
● Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
● Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
Client Servicing and Value Creation
● Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
● Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
● Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client
Discovering and Proposing
● Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
● Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
People Management
● Establish high standards of performance and hold associates firmly accountable for meeting with those standards
● Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
● Act as coach, guide and mentor to employees and contribute to succession plan for the team
● Establish a strong team environment focused on exceeding internal and external client requirements
ABOUT YOU
You will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions
Qualifications
Min. Bachelor Degree any major
● 3-5 years of experience in related field (client servicing in research agency, marketing consultant)
● A broad understanding of client sales and marketing issues
● Knowledge of research techniques and methodologies would be an advantage
● Basic level knowledge of statistical applications and systems as well as Microsoft Office applications is a must
● Excellent analytical skills and understanding of statistical modeling
● Excellent communication skills and presentation skills
● An ability to work independently and in a team
● Good interpersonal skills is a must
● Fluent in English both written and verbal is a must
Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit
Want to keep up with our latest updates?
Follow us on: | | |
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
-
FMCG CS Junior Level
3 개월전에
Seoul, 대한민국 NielsenIQ 풀타임Job Description NIQ Customer Success team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers` use of our data and tools through specialty...
-
FMCG CS Junior Level
3주전에
Seoul, 대한민국 NielsenIQ 풀타임Job Description NIQ Customer Success team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers` use of our data and tools through specialty...
-
Seoul, 대한민국 Montblanc 풀타임KEY RESPONSIBILITIES Key responsibility 1: Management of Client Service Operations - Manage customer care service across all Montblanc networks; Domestic retail, Travel retail and Wholesale dealer POS - Actively participate in CS process updates and improvements for better client experiences in boutiques - Identify training & coaching needs...
-
Seoul, 대한민국 Van Cleef & Arpels 풀타임Are you a good match? You are a university graduate. You have relevant experience in luxury retail or equivalent. You are proficient in MS office software and other retail program incl. SAP. You are a team player with service mindset. You have good English communication skill. What are we expecting from you? Retail Operations & Projects...
-
Senior E-Business Manager
3 개월전에
Seoul, 대한민국 Van Cleef & Arpels 풀타임Are you a good match? You have extensive experience in a luxury, retail, consulting industry. You have strong business process understanding (client information management, client support, CS/Call Center etc.) You have strong strategic analysis and strategy development skills. You have team management and development experience. You have...
-
Senior E-Business Manager
4 개월전에
Seoul, 대한민국 Richemont 풀타임Are you a good match? You have extensive experience in a luxury, retail, consulting industry. You have strong business process understanding (client information management, client support, CS/Call Center etc.) You have strong strategic analysis and strategy development skills. You have team management and development experience. You...
-
Seoul, 대한민국 Vacheron Constantin 풀타임MAIN PURPOSE Initiate and implement strategic goals or initiatives aimed at optimizing Operational Excellence and achieving outstanding performance in all aspects of retail business, focusing on: Creating a superior client and employee experience Driving sales growth with a strong Clienteling approach Building a strong Brand reputation Client...
-
Seoul, 대한민국 Piaget 풀타임Job Title: Retail Director Reports to: Managing Director, Piaget Korea Overview: This position is to support Managing Director in retail & WS business including sales, productivity, customer service, store planning, sales staff HR. Main responsibilities: 1. Commercial Strategy Develop commercial strategies to achieve commercial...
-
Seoul, 대한민국 adidas 풀타임Purpose & Overall Relevance for the Organization: The Digital Operations, Consumer Service & Program Delivery team aims to drive operations management, deliver best-in-class consumer service and build premium consumer experience across all digital touchpoints (.com, Flagship APP, Confirmed APP, 3rd party platforms). Key Responsibilities:...
-
Seoul, 대한민국 adidas 풀타임Purpose & Overall Relevance for the Organization: This role supports retail business planning and analysis, focusing on sales, buying, and inventory. Key responsibilities include contributing to Open-to-Buy (OTB) planning, maintaining business metrics, and serving as a subject matter expert for retail reporting using Power BI. The position involves...
-
Seoul, 대한민국 Montblanc 풀타임KEY RESPONSIBILITIES Key responsibility: Seasonal buying management Orchestrate the assortment planning for all sales channels; retail, travel retail and ecommerce Determine OTB (Open-To-Buy) while collaborating with a commercial team for category sales plans Define the boutique cluster and select product assortments by category in line with HQ...
-
Seoul, 대한민국 Coupang 풀타임Job Summary: We are seeking a skilled Purchasing Manager to oversee the global purchasing team and improve the purchasing process. We exist to wow our customers by making shopping, eating, and living easier than ever. Born out of an obsession to make a difference, we're disrupting the e-commerce industry from the ground up. As one of the fastest-growing...
-
Seoul, 대한민국 Coupang 풀타임Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of...
-
Web Visualization Intern
5 개월전에
Seoul, 대한민국 NVIDIA 풀타임The Automotive Vehicles Platform team is searching for driven web platform interns to assist our team to bring NVIDIA's autonomous vehicle and its data generation platform to the world. You will participate in a focused effort to develop and productize ground-breaking solutions that will redefine the world of transportation and the growing field of...
-
SMB Lead
5 개월전에
Seoul, 대한민국 Microsoft 풀타임Overview Accountable for SMB segment performance outcomes, demonstrating strategy leadership in the development, execution, and management of SMB business plans by Solution Areas and sales engines, working with a virtual team of cross-functional stakeholders that deliver near-term outcomes while building the foundation for long term sustained success....
-
쿠팡 핀테크 신사업 부문 서비스 운영 총괄
1개월전에
Seoul, 대한민국 Coupang 풀타임Senior Manager II, Program Management 회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한...
-
Seoul, 대한민국 Coupang 풀타임Senior Manager, Program Management 회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한...
