Customer Care Specialist

7 일전에


South Korea SUCCESSKOREA 풀타임
채용제목 Customer Care Specialist 회사소개 미국계 글로벌 의료기기 회사 업무내용/자격요건 [담당직무]
Key Responsibilities

Lead and participate in project and programs including regional/global engaged to improve customer experience, to support E2E SCM process, VOC and process optimization.
Improve OTC process by leveraging digitalization tools, including but not limited to: automating order replenishment process, offering real-time order fulfillment and inventory visibility.
Analyze customer requirements and develop a solution/support to provide the best customer experience
Train customers including Sales rep, Distributors and 3PL for betterment customer satisfaction by improving quality of work processes and systems understanding
Cross functional operating & monitoring with finance, marketing, DRM, Logistics & distribution, DP team and 3PL to deliver efficient order fulfillment process by providing data insights, supplying key products and enhancing order fulfillment ratio
Proactively contact customers to resolve issues, offer solutions or influence behaviour change.
Resolve complicated issue and inquiry by providing support to internal customers and GBS BPO team for critical issues, consignment issues and value-added services.
Manage system maintenance, testing and administration within SAP and local system.
Provide

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