[Cartier] Client Service Manager - Seoul - Richemont와 관련된 현재 작업
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Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES 1. Retail & Travel retail Network project – Procurement order management Order tracking for importing items Collecting information for materials Design requirement check through order process Technical issue handling for importing& local items Quality inspection check for importing items 2. Retail & Travel retail...
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[Cartier] HRBP
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Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES Identify people development needs, develop training strategy, and ensure execution of the programs Plan, organize all leadership, functional skills and cultural trainings, with a strong focus on the office and retail people leaders based on guidelines provided by Cartier HQ L&D, local HR and commercial strategy Responsible for...
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Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES Responsible for supporting sales analysis & Sales report - Coordinate HQ sales report and competitor's report - Analyze daily performance indicators and produce monthly and yearly dashboards - Analyze BTQ and individual sales performance yearly - Support to prepare monthly sales report (traffic update, SOB report) -...
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Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES 1. Sales Management - Manage boutiques to achieve the sales target and KPI - Develop action plans to enhance sales trends by coordinating with each boutique - Monitor and report sales trends and competitors’ activities - Analyze both overall and individual sales performance - Execute DM (In-BTQ) and banners in...
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Seoul, 대한민국 Richemont 풀타임JOB TITLE Senior People Development Manager, Cartier REPORTING TO Head of HR, Cartier LOCATION Seoul, Korea MAIN PURPOSE The...
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[Cartier] HRBP
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Seoul, 대한민국 Richemont 풀타임At Richemont, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. HOW WILL YOU MAKE AN IMPACT? This position will be responsible for aligning business objectives with...
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Seoul, 대한민국 Montblanc 풀타임KEY RESPONSIBILITIES Key responsibility 1: Management of Client Service Operations - Manage customer care service across all Montblanc networks; Domestic retail, Travel retail and Wholesale dealer POS - Actively participate in CS process updates and improvements for better client experiences in boutiques - Identify training & coaching needs...
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Seoul, 대한민국 State Street 풀타임Who we are looking for: We are looking for an exceptional individual to become a Client Service and Relationship Manager in Institutional Services covering global custody business. Why this role is important to us: The team you will be joining is a part of Institutional Service Korea that provides global custody services to the local institutional...
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Associate,Client Service
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Seoul, 대한민국 Third Bridge 풀타임Job Description What you’ll do As an Associate, you’ll spend much of your time on the phone, tracking down experts, building relationships with them and persuading them to speak to our clients. Ultimately, it’s about finding out whether they’re the right fit for our clients’ needs, and whether they know the answers to the questions our...
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Client & Hospitality Manager
3 개월전에
Seoul, 대한민국 Richemont 풀타임Flagship_Client & Hospitality Manager job description Main PurposeYour mission will be to provide exceptional, personalized service to our clientele visiting our boutique with great attention to detail and quality. You will work closely with the entire boutique team to create unique and memorable experiences, achieve high levels of client satisfaction and...
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Seoul, 대한민국 Richemont 풀타임Flagship Client & Hospitality Manager job description: Provide exceptional service to clientele, work closely with the boutique team to create unique experiences, achieve high client satisfaction, and enhance the brand's reputation. Main responsibilities include: Collaborate with sales teams to enhance client experience and contribute to sales...
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Seoul, 대한민국 Richemont 풀타임Deliver exceptional, personalized service to clientele visiting a luxury boutique, creating unique experiences and enhancing client satisfaction. Key Responsibilities: Sales Support: Collaborate with sales teams to enhance client experience and achieve sales targets. Assist sales team with preparation, client entertainment, product presentation, and sales...
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Seoul, 대한민국 09622 Citibank Korea Inc. 풀타임The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the...
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Seoul, 대한민국 Richemont 풀타임JOB TITLE Assistant Area Manager REPORTING TO Area...
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Seoul, 대한민국 Richemont 풀타임Drive the development strategy and execution of people development programs to identify, develop, and retain high-potential employees, enhancing leadership capabilities and fostering a culture of continuous learning for Cartier in Seoul, Korea.
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[Vacheron Constantin] Client
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Seoul, 대한민국 Vacheron Constantin 풀타임MAIN PURPOSE KEY RESPONSIBILITIES Flagship_Client & Hospitality Manager job description Main Purpose Your mission will be to provide exceptional, personalized service to our clientele visiting our boutique with great attention to detail and quality. You will work closely with the entire boutique team to create unique and memorable experiences,...
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Seoul, 대한민국 Burberry Limited 풀타임INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide...
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Seoul, 대한민국 Burberry Limited 풀타임INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to...
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Seoul, 대한민국 Burberry Limited 풀타임INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide...
[Cartier] Client Service Manager
5 개월전에
JOB TITLE Client Service Manager
REPORTING TO Commercial Director
MAIN PURPOSE
Client Service Manager leads client experience and service across networks. This role involves implementing Client Service Strategy to maximize client experience and loyalty, being a key factor in care service, client marketing projects and promotions. The role demands strategic leadership, operational management, and team development to ensure superior client experiences consistent with the maison’s standards
KEY RESPONSIBILITIES
Key responsibility 1: Management of Care Service/After Sales Service Journey
- Oversee the execution and enhancement of the entire customer care and after-sales service journey, ensuring seamless experiences across all retail networks including Domestic Retail, Travel Retail, Specialists (Wholesalers), Ecommerce, and the Client Relationship Center (CRC).
- Ensure the consistent application of International Service Policy and adaptation to local market.
- Lead initiatives to optimize client experiences, addressing feedback, and implementing improvements.
Key responsibility 2: Operational Management and Analysis
- Monitor and analyze Client Service KPIs, providing insights and strategies for continuous improvement.
- Ensure effective budget management and resource allocation for client service activities.
- Drive operational efficiency, overseeing project management, and ensuring the successful implementation of service enhancements.
Key responsibility 3: Client Marketing and Engagement
- Direct and oversee client marketing projects, ensuring they align with brand values and global strategies.
- Analyze the impact of marketing initiatives on client engagement and satisfaction, adapting strategies as needed.
- Foster innovative approaches to enhance client experiences and marketing effectiveness.
Key responsibility 4: Stakeholder Collaboration
- Actively engage with RCS to ensure adherence to Cartier's high-quality service standards.
Demand and facilitate enhanced quality control measures and improvements in repair services. - Conduct regular reviews and meetings with RCS to discuss service quality, client feedback, and potential enhancements.
- Serve as a bridge between RCS and the organization, ensuring that client service policies are effectively communicated and implemented.
- Collaborate with various teams, including HQ, internal control, finance, and retail networks to ensure cohesive service delivery.
- Act as a primary liaison for Client Service with internal and external stakeholders.
- Organize and lead Client Service meetings, seminars, and training sessions.
Key responsibility 5: Strategic Leadership and Team Management
- Lead, mentor, and manage the Client Service team, including Assistant Managers and Executives, ensuring high performance and professional growth.
- Develop and implement the overall Client Service Strategy, aligning with company objectives and market needs.
- Foster a culture of excellence in client service across all departments and networks.
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PROFILE
- Bachelor’s degree with 10+ years of experience in customer service, preferably in luxury retail.
- At least 2-3 years in a management role, preferably overseeing client service operations in a high-volume or luxury environment.
- Comprehensive understanding of luxury market dynamics and client service excellence.
- Proficiency in SAP and strong skills in Microsoft Office
- People Management
- Fluency in English
SKILLS/ABILITIES
- Exceptional ability to lead, inspire, and manage diverse teams.
Proven track record in mentoring and developing staff, fostering a high-performance culture. - Demonstrated strategic thinking with an ability to translate insights into action.
Strong analytical skills to interpret complex data and KPIs, guiding decision-making. - Excellent communication skills, both verbal and written, with the ability to effectively negotiate and resolve conflicts.
- Strong interpersonal skills with a talent for building relationships across various departments and levels.
- Highly adaptable, able to navigate dynamic environments and respond to industry trends.
- Problem-solving skills, capable of identifying issues and implementing effective solutions.
- Customer-oriented approach with a deep understanding of client needs and expectations.
- Strong business acumen, with an ability to balance customer satisfaction and organizational goals.
- High level of integrity and ethical conduct, upholding the maison’s reputation and values.
- Commitment to excellence, demonstrating a high degree of professionalism and dedication.
