Senior Customer Success Manager
1주일전에
The opportunity
Unity's Partner Relations team is looking for proactive, people-minded influencers to own the success of our most valued partners.
Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they're going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you'll never be bored at Unity.
As a Senior Customer Success Manager, you're the glue that keeps the whole operation together. Your role is pivotal in fostering long-term relationships with key customers and helping them realize the full value of our offerings.
You'll need a deep understanding of your customer's long-term strategic goals, helping to surface issues, and feeding data back directly to our product teams. You'll manage customer emergencies with a calm focus.
You'll strive for constant improvement both with your customers and within Unity. You'll set the bar high, ensuring we are always on point and on time.
This position is located in the Seoul office and reports to the APAC Partner Relations team Manager.
What you'll be doing
Define and execute a strategic customer success plans for a selection of Unity's highest-profile gaming customers
Serve as the main point of contact for assigned accounts, managing the end-to-end customer journey, developing and maintaining strong, long-lasting relationships with key stakeholders
Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience
Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments, and ensuring the resolution of emerging issues in real-time
What we're looking for
A passion and an understanding of customer success in an area of real time 3D, games, or technology
Experience in Customer Success/Developer Relations/Technical Project Management/Producing/Account Management in software production, games industry, or other intersecting industries
Top-notch social & communication skills, and a highly-proactive personality
Able to travel both domestically and internationally
Fluent Korean and English-speaker
You might also have
Programming experience in both compiled and interpreted languages
Additional information
Relocation support is not available for this position.
International relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at .
#LI-DL1 #SEN
-
Seoul, 대한민국 Unity Technologies 풀타임Seoul, South KoreaSenior Customer Success ManagerLocationSeoul, South KoreaDepartmentEngineeringRequisition IDJOBREQRole descriptionThe opportunityUnity's Partner Relations team is looking for proactive, people-minded influencers to own the success of our most valued partners. Working directly with our partners we ensure the success of Unity productions all...
-
Seoul, 대한민국 Unity Technologies 풀타임Seoul, South KoreaSenior Customer Success ManagerLocation Seoul, South Korea Department Engineering Requisition ID JOBREQRole descriptionThe opportunityUnity's Partner Relations team is looking for proactive, people-minded influencers to own the success of our most valued partners.Working directly with our partners we ensure the success of Unity productions...
-
Seoul, 대한민국 Autodesk 풀타임Job Requisition ID #24WD80776Senior Manager, Customer Success Midmarket, APAC & JapanPosition OverviewThe Senior Manager, Customer Success Midmarket is responsible for leading a team of Customer Success Advisors focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk...
-
Success Architect
2 개월전에
Seoul, 대한민국 Workday Korea Limited 풀타임About the Role The Success Architect /Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions,...
-
Seoul, 대한민국 SAP 풀타임We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 SAP 풀타임SAP BTP Customer Success Partner Senior Advisor We are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) Customer Success Partner team as a Senior Advisor. As a key member of our team, you will play a critical role in helping customers consume SAP BTP within their application projects as the cloud...
-
Seoul, 대한민국 SAP 풀타임We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 SAP 풀타임We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 SAP 풀타임We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 SAP 풀타임We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 Oxford Instruments Plc 풀타임Key responsibilities: Order management To provide monthly forecast for sales of contracts, training and upgrades. To manage the order process including packing, shipment and invoicing / debt collection. Responsible for the review of all Terms and conditions in contracts. Product Promotion and Sales To handle customer enquiries. To plan...
-
Seoul, 대한민국 SAP 풀타임We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 Autodesk 풀타임Job Requisition ID #24WD80264Position OverviewThe Customer Success Advisor, Korea Midmarket is a strategic post-sales role that helps drive customer onboarding and adoption of Autodesk offerings within our Midmarket accounts. The position plays a key role in ensuring customers are successfully meeting their business goals with a particular focus on working...
-
Seoul, 대한민국 SAP 풀타임Customer Success Partner Customer Success Partner SAP is a leading company that enables individuals to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better. About the Role The Customer Success Partner is a client-facing role that delivers ongoing support and guidance to customers after...
-
Seoul, 대한민국 NielsenIQ 풀타임Job Description NIQ Customer Success team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers` use of our data and tools through specialty...
-
Seoul, 대한민국 SAP 풀타임We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 SAP 풀타임We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 SAP 풀타임We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 Amazon 풀타임Do you want to work with Korea's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers' cloud journey.Key job responsibilities• Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE Retail Senior Area Manager REPORTING TO Commercial Director LOCATION Seoul, Korea OBJECTIVE OF THIS POSITIONThe Retail Senior Area Manager is primary responsible for the management and development of Montblanc store operation business in Korea. The position is reporting to Commercial Director of Montblanc Korea and coordinates the store management...
