Customer Success Executive - Seoul - Oxford Instruments Plc와 관련된 현재 작업
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EUC Account Executive
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Account Executive
5 개월전에
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Executive
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Marketing Executive, Korea
5 개월전에
Seoul, 대한민국 Barry Callebaut 풀타임Marketing Executive, Korea Location: Seoul, KR, 06236 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector,...
Customer Success Executive
3 개월전에
Key responsibilities:
Order management
- To provide monthly forecast for sales of contracts, training and upgrades.
- To manage the order process including packing, shipment and invoicing / debt collection.
- Responsible for the review of all Terms and conditions in contracts.
Product Promotion and Sales
- To handle customer enquiries.
- To plan and co-ordinate the delivery of successful promotional programmes and campaigns in Korea, utilising telemarketing and web-based activities. Extensive customer contact via phone as well as coordinating all aspects of communication to customer with the objective of increasing contracts, training and upgrade revenue.
- To identify and engage with key customer accounts, both current and potential to define current and future contract (training / warranty) and upgrade requirements.
- To establish best practice promotion methodologies across territory.
- Attend customer meetings and conferences for the promotion of CTU.
- Maintain good customer and OEM relationships, providing regular contact and developing self as technical “go to person” within the industry and projecting a professional and competent image of Oxford Instruments and its products at all times
- Work with Business Managers to develop and maintain support agreement sales procedures and ensure effective communications within Oxford Instruments that increase support agreement orders.
- Convert warranty customers to support agreements, keeping current support agreements in place.
- Follow up on open quotes.
- Conducting campaigns for specific service opportunities.
- Input to one or more databases and other records to track leads, quotes sales and other activities necessary for the sale of support agreements and measurement of effectiveness.
- Provide input to accounting department to assure proper support agreement billing (credits).
- Maintain databases and other records and generate reports demonstrating results of support agreement sales efforts.
- Collect and compile competitive support agreement information.
- Provide support agreement information to colleagues such as sales teams, service engineers, accounting and administrative people as required.
- Proactively identify issues and develop thorough and well-defined recommendations and integrate solutions to meet customer requirements and expectations regarding support agreements.
- Contribute to the development of new support agreement products.
- Review, make recommendations, and implement changes to the daily operations, procedures, and policies.
- Responsible for the timely publishing of Key Performance Indicator Reports in agreed formats.
- Point of contact for customers on delivery dates.
- Interface with parent organization for issues relating to open orders, delivery schedule, and backlog.
- Responsible for the daily management of administration functions including first line telephone support, order entry, billing, and customer database management.
- Assist with inventory management for all business inventory.
- Identifies and prepares routinely or on a project basis reports for management on the state of the business (inventory, calls handled, phone traffic, scheduling, etc.).
- Maintain an accurate and up to date CRM.
- Operate at all times in accordance with health and safety at work legislation
- Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the role, which might reasonably be required.
Customer Contact
- Communicate with customers in a timely manner.
- Promote a positive image of Oxford Instruments in all communications with customers, microscope manufacturers and OEMs, whether in person, by telephone or in writing.
- Ensure that the customer is kept up to date with latest product and service information.
Reporting
- Provide sales/marketing and administration reports within the agreed standards.
- Feedback information, suggestions, recommendations to purchasing patterns, product portfolio and marketing performance.
General
- Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.
- Support marketing / sales, furnishing leads for system sales, upgrades, support contracts and other market intelligence whilst in contact with the customer.
- Assist in knowledge transfer by training customers and other company employees when required.
- Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation.
- Participate in training and development activities as required.
- Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
Main working relationships
- Works closely with sales representatives and management.
- Works closely with customers.
- In addition to the above described duties, the post holder may be requested to perform other related duties.
