Customer Experience Manager. - Seoul - Cisco와 관련된 현재 작업
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Seoul, 대한민국 Thermo Fisher Scientific 풀타임: Participate in leading the Customer Experience Center. Set and handle critical metrics related to the operation of the Customer Experience Center. Manage the scheduling and usage permissions for laboratories, training rooms, and meeting rooms within the Customer Experience Center. Provide professional responses to customer inquiries by relaying them...
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Seoul, 대한민국 Burberry Limited 풀타임INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide...
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Customer Success Manager.
2 개월전에
Seoul, 대한민국 Cisco 풀타임What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
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Seoul, 대한민국 Dataiku 풀타임At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
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Success Architect
4 개월전에
Seoul, 대한민국 Workday Korea Limited 풀타임About the Role The Success Architect /Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions,...
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Customer Care Specialist
5 개월전에
Seoul, 대한민국 Kuehne+Nagel 풀타임JOB DESCRIPTION You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. Your Role You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong...
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Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and...
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Seoul, 대한민국 Zimmer Biomet 풀타임At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to...
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Customer Service Supervisor
7 개월전에
Seoul, 대한민국 Marken 풀타임Description Title: Customer Service Supervisor Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies’...
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Korea Customer Partner
4 일전에
Seoul, 대한민국 5110 Kyndryl Korea, Inc. 풀타임Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
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Customer Engineer
6 개월전에
Seoul, 대한민국 Nokia 풀타임About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that...
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Seoul, 대한민국 Coca Cola 풀타임Description Summary: Great marketing begins with human insights, understanding what the consumer wants, making a superior tasting product and through the consumer passion points, telling the brands story in a relatable way. We are building targeted, experiential campaigns that are data-driven, occasion-based, and always on to drive the power of our...
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Seoul, 대한민국 Novo Nordisk 풀타임Are you passionate about driving commercial effectiveness? Do you have a knack for leading complex projects and teams? We are looking for a Customer Engagement Director to join our team and help us achieve our goals through empowered orchestration and data analytics. Read more and apply today for a life-changing career. About the department Our...
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Seoul, 대한민국 Ultra Clean Asia Pacific 풀타임Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every...
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Seoul, 대한민국 SAS 풀타임Associate Customer Success Renewal Specialist Job Locations KR-Seoul Requisition ID 20063725 Job Category Customer Success Travel Requirements None Associate Customer Success Renewal Specialist Base location: Seoul, South Korea On-site We’re a leader in data and AI. Through our software and services, we inspire customers around the...
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Seoul, 대한민국 Cisco 풀타임시스코 CX(Customer Experience) 컨설팅 엔지니어는 고객분들의 네트워크 인프라 설계/구현/최적화/마이그레이션등의 요구사항을 도와 보다 신속하고 안정적으로 수행할 수 있도록 도움을 드리고, 운영에 필요한 주요 기술 자문을 해 드리는 역할입니다. 최근 네트워크 인프라의...
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Commercial Analyst
1개월전에
Seoul, 대한민국 IDEXX 풀타임PRIMARY DUTIES AND RESPONSIBILITIES: Provide insights, database and analytical support for commercial strategy development Lead the development of territory alignment, incentive plan and its calculation and communication Perform analysis and provide recommendation on customer segmentation and sales coverage Support various commercial projects within...
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Seoul, 대한민국 Kuehne+Nagel 풀타임Sea Logistics Customer Care Specialist_TempSeoul, Seoul-teukbyeolsi, Korea | Frachttransport und Kundenservice | Vollzeit | KR2101978You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role You will support customers by providing helpful information, answering questions, + responding to...
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Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Asia Pacific & Japan Professional Services is seeking a Customer Delivery Architect (Retail) for its Technology & Industry team. This role will be focused on helping Retail customers build or migrate their business workloads on AWS. From ideation through building and operating, AWS Professional Services is committed to helping customers accelerate their...
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Project Manager
4 개월전에
Seoul, 대한민국 Thermo Fisher Scientific 풀타임Initialize and coordinate projects to deliver agreed scope of works to customer expectations, ensuring quality and on-time delivery. Maintain accurate and complete project files for all information pertaining to a customer’s project. Evaluate project results against objectives and determine corrective actions when necessary. Prepare consistent...
Customer Experience Manager.
2 개월전에
What You'll Do
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates. Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives. Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience. Accountable for financials including services revenue and margin and making needed strategic financial decisions. Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximise their technology investments and promote the full use of our technologies. Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals. Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements. Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.Who You'll Work With
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Minimum Qualifications:
7+ years experience in the technology industry & understanding of financials. Good understanding of IT/ Infrastructure, Software & Services solutions. Demonstrated ability to build relationship with customers. Ability to drive cross functional teams to deliver customer outcomes. Fluent in Korean language.