Customer Solutions Specialist II
2 개월전에
Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today
UCT is looking for a talented Customer Solutions Specialist II to join us in Korea The Customer Solutions Specialist II Interacts with customers, company sales, and operations to handle the overall customer order process which includes pre-sales and post-sales service functions. This role has assigned accounts with ownership to coordinate the overall customer order process.
Essential Duties and Responsibilities :
Generates and delivers standard quotes and non-standard quotes. Supports drafting of first-time non-standard and special quotes. Prepares customized ASRs for customers with routine/program testing needs. Initiates CIFs, prepares response to customers including and engages Sales Manager as deemed necessary and appropriate. Responds to SNCs and CRCs to minimize sample on-hold time Maintains SOX and Export compliance practices in the following areas: customer setupcontract review of logged in jobPO/payment follow uppreparation of sales ordersperform credit card transaction. Engages Sales Manager for new programs/opportunities to maximize closing rates. Supports routine/standard technical inquiries and collaborates with TAMs for non-routine inquiries and requests. Works closely with Sales Manager supporting preparation of forecast Participates in customer engagement strategic discussions to ensure long term customer loyalty. Maintains customer records by updating account information. Follows up and coordinates customer issues to ensure resolution. Receives and works with Sample Receiving Support to ensure on-time delivery of bottles, samplers, tubes, hazmat shippers and swabs order requests Strengthens customer relations by engaging customers daily to build confidence and trust in our services. Maintains accurate and updated customer information in LIMS, StarLIMS and works closely with UCT finance for all customer updates in Traverse and SAP Provides timely communication with customers if schedule changes to align on expectations. Acts as liaison between Sales Manager, customers and lab personnel by maintaining thorough verbal and written communication.Other Duties
Participates in other duties and projects as assigned and at the discretion of the company.Knowledge, Skills and Abilities:
Excellent interpersonal and communication skills; Capable of managing multiple competing priorities Adaptable to change Ability to work effectively with people from diverse backgrounds and different learning styles Comfortable working on multiple projects simultaneously Effective in a fast-paced work environment Strong attention to detail and follow-through skills Proficiency with Excel, PowerPoint and other systems/software to perform job duties satisfactorily. Able to complete assignments in a timely manner in adherence to deadlines and with sense of urgency while working independentlyEducational/Certification Requirement s:
BS Degree in Chemistry or other related field, or equivalent directly related experience.Work Experience Requirements :
College or Associates Degree preferredWork Environment : .
This job is usually performed in a professional office environment Routinely using standard office equipment such as computers, telephones, photocopiers, filing cabinets and other related equipment. Occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and manufacturing areas can occasionally be moderate.Physical Demands :
While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. The employee is required to safely sit; climb stairs, maintain balance and occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust optical focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Travel Requirements :
NoneAt Ultra Clean Technology, we do not just welcome diversity - we celebrate it Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.
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