Customer Service Specialist
1개월전에
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
Job Summary
Customer Service Specialist is mainly responsible for responding to customer orders, requests and inquiries related to products and services provided; acts as somewhat of a mediator between customers and business by assisting in problems, mistakes, transaction issues, payment, cancelations, and other inquiries.
Principal Duties and Responsibilities
* Sales Order Management
- Sales order & return process management
- Promotion and Discount management
- Manage backorder report for customers
- Non-inventory PO related to Operation
- Inter-company inventory PO and Pull-in
- Inter-company return and redeployment PO
- PMR (Product Miscellaneous Request) process management
- Respond requests/inquiries from customers
- OTIF (On Time In Full) analysis and reporting
- Document preparation for tracking management system & UDI
- Expiry management of consignment
- Support KPI assessment of logistic service providers
Expected Areas of Competence (i.e. KSAs)
- Good Communication skill
- Written communication in English
- MS Office (Excel)
Job Requirements
*Education
- Associate or Bachelor's degree
* Experience
- Customer servicing experience is preferred
- Medical device experience is preferred
* Travel Requirements
- Need to be able to travel overseas
EOE/M/F/Vet/Disability
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