Sea Logistics Customer Care Specialist_Temp

2주전에


Seoul, 대한민국 Kuehne+Nagel 풀타임
Sea Logistics Customer Care Specialist_Temp

Seoul, Seoul-teukbyeolsi, Korea | Frachttransport und Kundenservice | Vollzeit | KR2101978

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities
  • To drive customer engagement, satisfaction,retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
  • To establish + strengthen operationalrelation to customer contact(s) through daily interactions, regular care visits + pro-actively advising +consulting to ensure customer satisfaction.
  • To qualify customer inquiries + providequotations within the given price band, in line with the guiding leeway in decision-making, then followingup to ensure quotations are accepted + closed.
  • To support customer onboarding in line withworking instructions, ensuring inclusion + transfer of customer requirements into the KN systemsalongside the (initial) customer order.
  • To qualify + enter customer orders into theoperational execution process.
  • To collaborate with Finance to adjustcredit limits based on daily business development + coordinate measures in case of challenges.
  • To document, resolve, analyze allcomplaints + then identify, share + eliminate root causes.
  • To create, review + refine customerreports.
  • To ensure delivery against all financialtargets + strategic objectives.
Your Skills and Experiences
  • Temp position - 1 year Contract
  • Both Native proficiency in Korean and working proficiency in English arerequired
  • Successfully completed an academic degree, ideally with a focus onlogistics
  • Experience in Sea Logistics preferred
  • Dynamic personality and service-oriented
  • Good organizational skills and proactive working manner
  • Collaborative mindset– sense of urgency and proactive communication
  • Ability to work independently as well as part of a team
  • Advanced computer skills with emphasis on Microsoft Office suite
Good Reasons to Join At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

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