Sea Logistics Customer Care Specialist_Temp
2주전에
Seoul, Seoul-teukbyeolsi, Korea | Frachttransport und Kundenservice | Vollzeit | KR2101978
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities- To drive customer engagement, satisfaction,retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operationalrelation to customer contact(s) through daily interactions, regular care visits + pro-actively advising +consulting to ensure customer satisfaction.
- To qualify customer inquiries + providequotations within the given price band, in line with the guiding leeway in decision-making, then followingup to ensure quotations are accepted + closed.
- To support customer onboarding in line withworking instructions, ensuring inclusion + transfer of customer requirements into the KN systemsalongside the (initial) customer order.
- To qualify + enter customer orders into theoperational execution process.
- To collaborate with Finance to adjustcredit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze allcomplaints + then identify, share + eliminate root causes.
- To create, review + refine customerreports.
- To ensure delivery against all financialtargets + strategic objectives.
- Temp position - 1 year Contract
- Both Native proficiency in Korean and working proficiency in English arerequired
- Successfully completed an academic degree, ideally with a focus onlogistics
- Experience in Sea Logistics preferred
- Dynamic personality and service-oriented
- Good organizational skills and proactive working manner
- Collaborative mindset– sense of urgency and proactive communication
- Ability to work independently as well as part of a team
- Advanced computer skills with emphasis on Microsoft Office suite
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