Sea Logistics Customer Care Specialist_Temp
3주전에
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities
- To drive customer engagement, satisfaction,
retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). - To establish + strengthen operational
relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising +
consulting to ensure customer satisfaction. - To qualify customer inquiries + provide
quotations within the given price band, in line with the guiding leeway in decision-making, then following
up to ensure quotations are accepted + closed. - To support customer onboarding in line with
working instructions, ensuring inclusion + transfer of customer requirements into the KN systems
alongside the (initial) customer order. - To qualify + enter customer orders into the
operational execution process. - To collaborate with Finance to adjust
credit limits based on daily business development + coordinate measures in case of challenges. - To document, resolve, analyze all
complaints + then identify, share + eliminate root causes. - To create, review + refine customer
reports. - To ensure delivery against all financial
targets + strategic objectives.
- Temp position - 1 year Contract
- Both Native proficiency in Korean and working proficiency in English are
required - Successfully completed an academic degree, ideally with a focus on
logistics - Experience in Sea Logistics preferred
- Dynamic personality and service-oriented
- Good organizational skills and proactive working manner
- Collaborative mindset– sense of urgency and proactive communication
- Ability to work independently as well as part of a team
- Advanced computer skills with emphasis on Microsoft Office suite
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