Air Logistics Customer Care Specialist

4 일전에


Seoul, 대한민국 Kuehne Nagel 풀타임

Support customers by providing information, answering queries, and resolving complaints in the Air Logistics team.

Your Key Responsibilities
  • Drive customer engagement, satisfaction, retention, and reactivation through close cooperation with Field Sales and Operational Care Center.
  • Establish and strengthen operational relations with customers through engaging interactions, regular care visits, and proactive advisory services.
  • Qualify customer inquiries, provide quotations within given price bands, and follow up to ensure quotations are accepted and closed.
  • Support customer onboarding, ensuring inclusion and transfer of customer requirements into KN systems.
  • Collaborate with Finance and Revenue Care Center to adjust credit limits and coordinate measures in case of challenges.
  • Document, resolve, and analyze complaints and feedback, identifying and eliminating root causes.
  • Prepare, review, and refine customer reports.
Your Skills and Experience

Strong time management skills and customer and stakeholder relationships are key to success in this role.

You have been selected for this role due to your knowledge across our operations, products, and services, and your possession of key attributes.

About Kuehne + Nagel

We are a leader in the logistics industry, providing a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world.

We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide.


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