Service Operation Specialist

4주전에

Seoul, 대한민국 Danaher Corporation 풀타임

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

In this role, you will have the opportunity to:

  • Day to day service delivery which includes supporting engineers with work orders, case management and service parts escalations through Salesforce.
  • Order to Cash management for customer PO: order creation in Oracle, shipment tracking, delivery arrangement, invoicing and Past Due follow-ups.
  • Performing administrative duties including answering customer calls by phone, issuing quotations, raising PO through iProcurement, new customer creation request(KYC), and customer's purchasing system management.
  • Inventory management: Prepare yearly PI(Physical Inventory) documentation, daily stock balancing may be needed as part of engineer stock management.
  • Responsible to execute all new Service Max Releases and take care of system issues and enhancement.
  • Closely work with SCM for parts supply escalation for on-time delivery at customer site.
  • Responsible for quarterly dealer commission payment.
  • Participate in meetings related to service delivery and sharing of KPI's. Review and act on feedbacks to improve KPI's.
  • Perform other job-related duties as requested and works effectively with other team to ensure the goals and objectives of the organization are met.
  • Participate in projects and other internal initiatives assigned within a team or business when needed. The essential requirements of the job include:
  • Bachelor's degree
  • Good English communication skills, both written and verbal
  • Experience with Oracle and Salesforce is an advantage
  • Strong computer proficiency especially in Excel
  • Minimum 23 years of experience in a professional business environment
  • Provide qualities with willingness to learn
  • Ability to work well under pressure and with minimal supervision
  • Optimistic team player#LI-SS3 #LI-Hybrid

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.


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