Customer Services Engineer

4주전에


Seoul, 대한민국 Barco 풀타임

**Job Summary:** Technical Account Manager role involves providing technical support and expertise to customers, resolving issues, and ensuring customer satisfaction and cost efficiency.

  • Review site specifications and conditions, develop installation plans, and verify delivery compliance to ensure smooth product installation.
  • Resolve customer issues, provide technical support, and assist in product training to enable dealers to perform professional installations.
  • Perform scheduled and emergency on-site service repairs, preventive maintenance, and provide customer service reports.
  • Maintain customer relationships, perform regular visits to assess product/service satisfaction, and promote new product ideas or improvements.
  • Provide technical support to the organization, perform in-house/onsite/remote training, and customize training equipment.
  • Assist in product demonstrations, guarantee equipment maintenance, and assist in product setup, operation, and breakdown during tradeshows.
  • Resolve issues by ordering necessary resources, verifying technical compatibility, and detecting quality issues.

**Qualifications:

  • Technical Bachelor's degree or higher, or equivalent through experience.
  • 3-5 years of experience in AV industries, with fluency in English and Korean communication skills.
  • Solid technical background, expertise in LVX and IP, and ability to bridge team manager and junior employees.
  • Drive for results and continuous improvement mindset, with a roll-up sleeves attitude.


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