Customer Services Engineer
4주전에
**Job Summary:** Technical Account Manager role involves providing technical support and expertise to customers, resolving issues, and ensuring customer satisfaction and cost efficiency.
- Review site specifications and conditions, develop installation plans, and verify delivery compliance to ensure smooth product installation.
- Resolve customer issues, provide technical support, and assist in product training to enable dealers to perform professional installations.
- Perform scheduled and emergency on-site service repairs, preventive maintenance, and provide customer service reports.
- Maintain customer relationships, perform regular visits to assess product/service satisfaction, and promote new product ideas or improvements.
- Provide technical support to the organization, perform in-house/onsite/remote training, and customize training equipment.
- Assist in product demonstrations, guarantee equipment maintenance, and assist in product setup, operation, and breakdown during tradeshows.
- Resolve issues by ordering necessary resources, verifying technical compatibility, and detecting quality issues.
**Qualifications:
- Technical Bachelor's degree or higher, or equivalent through experience.
- 3-5 years of experience in AV industries, with fluency in English and Korean communication skills.
- Solid technical background, expertise in LVX and IP, and ability to bridge team manager and junior employees.
- Drive for results and continuous improvement mindset, with a roll-up sleeves attitude.
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Seoul, 대한민국 Barco 풀타임Job Description Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. ...
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