Field Coach
3 일전에
Are you a good match?
You have extensive experience in retail or luxury fashion & hospitality industry.
You are familiar with role-playing activities & giving constructive feedback.
You have excellent interpersonal skills and positive attitude.
You are reliable and independent, presentable and team player.
You are fluent in English. (verbal & written)
What are we expecting from you?
- Enhance client experience & service level in BTQ : You will ensure consistent excellence of the Maison's experience for clients and deliver Maison's client experience service training program & follow up coaching. You will monitor mystery shopping / client feedback results and develop action plans. You will also support CRC team to deliver a seamless omnichannel client service experience including all knowledge of the services and products.
- Coach BTQ and CRC staffs to elevate talent pool: You will conduct coaching actions that are tailor-made to the BTQ to improve commercial results and staff productivity. You will provide motivation & coaching skills tailored to the capabilities of each group.
- Draw up a year/monthly coaching plan & training sessions (focus on in-boutique): You will design a learning plan tailored to close the knowledge and skills gap. You will develop coaching activities to adapt the Maison's training program and method and propose annual coaching calendar in alignment with the training objectives and budget.
- Assist / Follow up Maison's key trainings by the level of knowledge & occasion: You will assist in conducting induction programs for newcomers (In charge of ensuring the staff's soft-landing in terms of Maison & its creation knowledge) and support training events. You will collaborate with others to enhance training efficiency and provide better learning & development tools. You will stay up-to-date with the market trends and jewelry of a luxury market.
More than a role.... We recruit for a career
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local Training Manager, local Talent Acquisition Manager, local Human Resources Business Partner, local Retail Director. Otherwise, you will receive an email to inform you that your application has not been successful.
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