Field Application Engineer
6 개월전에
*This position has been opened due to business expansion.
Position Summary
The Field Applications Engineer is dedicated to the support of Lithography products spending significant time onsite with key customers. The role is tasked with coordinating activities across all segments of the Advanced Materials Handling Division and Microenvironments Business Unit, including Sales, Product Management, Quality, and Engineering. This Individual Contributor will be designated as the primary point of contact for all facets of support in this strategic growth area for Entegris.
Roles & Responsibilities
1. Coordinate Technical Service Support & Incoming Inspection
- Close collaboration onsite at customer, directly involved with incoming product inspection
- Direct communication with Entegris manufacturing regarding inspection outcomes
- Serve as critical Voice of Customer working with manufacturing to identify rejectable defects and work toward solutions, serve as liaison back to customer regarding status and progress.
- Develop expertise in correlating results of visual and automated inspection activities and in the operation and interpretation of automated sampling results.
- Ownership of all facets of inspection process and reporting.
- Maintain alignment with Commercial team, Key Account Management, Regional leadership
- Assist is driving customer evaluation/qualification of Litho products both Continuous Improvements (CIP’s) and new Litho products.
2. Technical Leadership
- Coordinate as needed with Entegris cleaning/recertification center.
- Coordinate/accompany customer on site audit activities, in-country and international
- Coordinate alignment of BU objectives with Regional Sales teams.
- Own technical relationships and develop/maintain a high level of expertise in designated product and application areas
- Researches and maintains expert technical knowledge of products and applications.
- Collaborates with product management and marketing communications to write technical literature, white papers, manuals, data sheets and related product information as needed.
- Coordinates and supports ongoing product training programs internally and externally.
Knowledge / Skills / Abilities
- Ability to communicate complex technical issues to customers (both internal and external)
- Strong problem-solving skills (issues containment, root cause analysis, corrective action.
- Capacity to understand specific technical requirements as well as sound product knowledge
- Able to identify problems and significantly improve, change or adapt existing techniques
- Proficiency in use of Excel, Word and PowerPoint
- Ability to travel globally
- Language Ability: English proficiency required
- Technical Expertise: Depth of knowledge and skill in a technical area.
- Interpersonal Awareness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
- Attention to Communication: Ensuring that information is passed on to others who should be kept informed.
- Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.
- Satisfy Customers: Assess client’s needs, understand from client’s perspective and act professionally. Create value for the client and foster customer royalty.
- Results Orientation: Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Education / Experience
- More than 5 years of semiconductor market experience.
- Experience in Lithography technology area preferred
- Bachelor’s Degree in engineering or highly related field preferred
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