Field Service Manager

6 개월전에

Suwonsi, 대한민국 Entegris 풀타임
Job Description:

Job Overview:  

 

This technical leadership will have tremendous visibility within the company, leading  Korea FSE to solve our customers’ most challenging problems and gather new potential opportunities.  This role provides service energy Korea and interactive with other regions if it needs help, lead the team grow and capability to handle new products and existing products and guidance for technical support of Enetgris’s MS products activities.   

 

Primary Responsibilities: 

 

  • Primary role will be to serve as to lead service expert supporting Japan MS products promotion, evaluation and technical support. 

  • Guide Korea service develop technology skill that will meet Entegris MS projects. 

  • Work with HW/CIP FTE manger to identify/tracking product quality. 

  • Creating plans and actions to drive SCEM products and chemical evaluation in Korea. 

  • Leading Korea service for all of new and modified equipment at customer’s facility to ensure full functionality according to specifications. 

  • Reviews performance reports and documentation form customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem. 

  • Provides a communication between Korea service and the company to help ensure that effective service is provided to the customer. 

  • Work with other functional teams such as Account Managers, Supply Chain, Quality, FTE and Product Marketing etc. to support customers’ requirements and operations. 

  • Occasional travel with Asia locations may be necessary to support customer requirement. 

  • Control and review meeting expense budge for Korea. 

  • Responsible for developing plans and conduct training for direct reports.  

  • Participate in regular business review meetings with MS leadership team and represent Korea Service in local opportunity reviews. 

 

 

Education/Experience: 

 

  • Bachelor’s degree in Engineering/Science or equivalent technical field required Master’s degree is a plus 

  • 8+ years of experience as an applications or Field engineers, or as an equipment/process engineer in a wafer fab environment or a semiconductor equipment company is required; management experience is preferred. 

  • Experience with high purity liquid chemical delivery systems and wet chemical filtration  

  • Knowledge of deposition/Implant/CMP and clean systems and Design of Experiments techniques  

  • Excellent English speaking skills 

  • Semiconductor experience  

 

Successful candidates will typically have the following skill set: 

 

  • Exposure to environmental control and/or the semiconductor industry 

  • Team work – contributes to building a positive team spirit. Exhibits objectivity and openness to other’s views.  

  • Leadership - A highly self-motivated individual, who exhibits confidence in self, inspires respect and trust, influences others to accomplish missions. 

  • Problem solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. 

  • Technical skills - Assesses own strengths and weaknesses; Pursues training and development opportunities 

  • Customer service – Manages difficult or emotional customer situations; Responds promptly to customer needs. 

  • Other request- Thorough understanding of high purity liquid delivery systems. Knowledge of deposition/CMP/implanter equipment and process.  

 

Entegris Core Values revolve around its employee’s ability to PACE: 

  • People and Teamwork 

  • Accountability, Integrity and Trust 

  • Creativity and Innovation 

  • Dedication to Excellence 

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