Field Service Manager, MSD

5 개월전에


Yonginsi, 대한민국 Thermo Fisher Scientific 풀타임
: Responsible for field service operation, revenue and development planning. Maintain service inventory and develops processes that ultimately improve the level of support to our customer base. Ensure the customer satisfaction by managing team to improve the availability of customer’s products and systems for productive use. Manage delivery of product installation, commissioning, training and acceptance test activities according to planned schedule. Responsible for product warranty and critical issue management, and participates in product quality management to provide continuous feedback / improvement. Responsibility to ensure accuracy of installed base information and implement plans to improve our contract conversion rate. Ensure high level of service engineer competency through execution of training and development plans – applied to new staff as well as current Engineers. Drives service sales funnel and pipeline to achieve our service revenue, implement leads tracking and reporting to secure all opportunities. Committed to deliver monthly forecasted revenue and planned jobs schedule. Provide long-term strategy and development plan to grow our business. Represent service team to participate including informal/formal business management meeting within Regional and Country level.

Qualifications:

Degree in Engineering, and Sciences or Business Management with equivalent experience in similar field and industry. Minimum 5 years team management experience in Service Business Preference for experience in semiconductor fabrication operations and systems

Physical Requirements:

Excellent in written, oral and presentation (communication) skills in English Good interpersonal skills, team orientation and professional demeanor; Transparent, independent, self-disciplined, innovative, responsible
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