AFM CPI Sales Engineer
4주전에
Main purpose of job
Responsible to ensure prompt and accurate responses to customer for Parts, Service and technical enquiries
Responsible to promote and support AFM(Aftermarket, CPI) sales activities liaising directly with customers & Inside sales engineers.
Support the sales and project execution of all Howden brands in PCOG(Petrochemical, Oil & Gas) & Industrial market by preparing drawings when required and liaising with local suppliers
Accountabilities
1. Achieve the annual AFM(CPI) bookings, sales and margin budget by:
Proactively administering the aftermarket parts sales process, from enquiry through to customer order:
Evaluation of customer technical and commercial requirements to ensure correct supply of equipment
Ensure spare parts quotations are processed within clients required timescales
Obtain / request necessary drawings if required in the quotation process
Keep CRM up-to-date and maintain the data as accurate as possible
Liaise with customers to negotiate initial contract terms and conditions
Make sure customer order reflects the agreed terms in Howden’s quote
Developing sound relationships with customers and suppliers
2. Customer communication
Updating customer contact list in CRM and in the ERP system
Confirming customers product and maintenance details
Pro-active communication of maintenance requirements and special campaigns
Follow up open opportunities as required
3. Administrative diligence – accurately and efficiently in a timely manner prepare required documents and seek to continuously improve office procedures
4. Liaise with PBU (Product Business Units) in order to start transferring PBUs knowledge and being a backup instead of PBU sales or technical team in local.
5. Embrace Colfax Business Systems (CBS) and apply the use of the core company values
6. Legal, Health and Safety
Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.
Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties
Skills, knowledge & behaviours
Essential skills, knowledge & behaviours
Engineering Degree in relevant fields
Understanding of rotary equipment (Reciprocating Compressors) and process application, especially PCOG & Industrial markets
Minimum 2 year experience working on Aftermarket department
Intermediate level of English as over 700 grade in TOEIC
Excellent communication skills (written and verbal): must be able to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy with a high level of cultural sensitivity
Ability to interpret financial data and perform accurate pricing calculations (pricing, margins, exchange rates)
Ability to handle multiple priorities simultaneously in a fast-paced environment, set priorities, and work both independently and in a team environment
Ability to work under pressure while keeping a positive and result- driven attitude
Negotiation skills • High level of attention to detail and ability to maintain high level of accuracy
High level of PC literacy, especially MS Excel, Outlook, Internet Explorer
Understanding of rotary equipment (fans, compressors) and process application
Desirable skills, knowledge & behaviours
Dealing with demanding customers and demanding priorities
Identify opportunities to enhance effectiveness, streamline activities and procedures, overcome obstacles and to utilise resources more effectively
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