GBS Customer Service Clerk

2 개월전에


Seoul, 대한민국 UPS 풀타임

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary:

Customer Service Clerk is responsible to handle customer pick up calls, Tracking, Tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.

CSR also responsible to follow up customer's inquires for offering quick and accurate resolution

Responsibilities:

  • Handle customer pick up calls, tracking, tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.

  • Follow up customer's inquires for offering quick and accurate resolution.

  • Handling customer complaints in professional manner

  • Responds to customer queries to ensure timely manner to support customer satisfaction.

Qualifications:

  • Minimum college or University Diploma/Degree or related discipline

  • Good command of English

  • Customer Focus

  • Computer Literate

  • Excellent communication skills

  • Positive and able to work well in a team with excellent interpersonal skill

  • Ability to demonstrate initiative and determination in a professional manner

  • Confident, trustworthy, customer-oriented and able to work in a fast paced environment

Working Hours:

  • 40 hours a week (Mon to Fri 09:00-18:00 / Break 12:00-13:00)

Location: 94-3, Mullae-Ro, Youngdeungpo-Gu, Seoul

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Customer Services

Requisition Number: R24020504

Location: Seoul,South Korea



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