Customer Service Specialist
1개월전에
We are excited to be named one of the World's Best Workplaces by Fortune Magazine
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Summary
This position is responsible for processing and managing overall Order Processing in compliance with company quality management and ethical standards.
The job requires working with a range of stakeholders including 3PL and handling any queries.
Additionally, this role entails building sustainable relationships, persuasive communication skills, problem-solving abilities, and a dedication to delivering outstanding service.
Responsibilities
Order management
- Processing orders via WOS (Web Ordering System) & JDE, this covering everything from receiving an order an order to delivery, invoicing, and handling returns.
- Reviewing open orders and following up with relevant parties to ensure on-time delivery.
- Collaborating with Finance regarding customer codes, pricing, and credit checks.
- Supporting direct business in issuing monthly tax invoices.
- Providing accurate documentation of special discounts.
- Coordinating when order discrepancies and delivery errors occur.
- Working closely with Logistics, Planners, and the Warehouse team to ensure timely shipment of goods.
- Resolving system issues with global service team.
- Ensuring customer files are regularly updated with the relevant information.
- Notification of expected good receipt date and shipment progress.
Inventory management
- Handling long-term consignment stock in and out via ERP system.
- Exchanging expired goods on a monthly basis.
- Support annual stock counting including inventory data validation, discrepancies, and billing.
- Handling nonconforming items related to quality (defected, expiration date, loss, and damages)
- Documentation and approval process for Inventory Adjustment.
Process Improvement
- Identify areas for process improvement within the customer service function and implement initiatives to enhance efficiency and effectiveness.
- Regularly review and revise SOP (Standard Operating Procedures)
Customer Service
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with internal customers if necessary.
- Ensuring compliance with customer complaints related to order delivery.
Qualifications
- More than 5 years' experience in customer services / order management
- Experience working in medical device or Equivalent is preferred.
- Good command of English in writing and speaking
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
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