Technical Account Specialist
4주전에
Job Summary
:
In this role, you will support multiple customer accounts and business teams as needed with moderate guidance and direction. You will provide technical assistance relating to West’s products, processes and services portfolio and assist in identifying and closing sales opportunities. This role also participates in projects, teams and studies in applicable technical areas and is the technical interface between the customer and West’s functions.
Essential Duties and Responsibilities:
Support West customers in technical matters to help assure West products will meet their requirements Take a proactive role as the technical interface between the customer and West’s functions Promote, present and actively participate in the growth of West business Attend and participate in tradeshows, conferences, seminars and industry forums, with presentations to customers / industry as needed Act as a liaison between customers and internal West functions for knowledge-based business, such as West Analytical Services offerings and Integrated Solutions Build expertise in key market knowledge areas over and above the internal trainings Provide specific technical training to West employees as assigned Establish expertise knowledge in one or more West technologies or services Provide inputs to define all customer and technical criteria needed for new product launches, new products and formula development or other development projects. This includes an understanding of requirements by market segment for all West products Work with Technical Services Lab, AP, as needed on special customer projects Work closely with QA and Operations on change control and assist customers with technical aspects of change and FAQ as needed Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness. Work with global colleagues to streamline recommendations and customer experience Conform with and abides by all regulations, policies, work procedures, instruction, and all safety rules Exhibit regular, reliable, punctual and predictable attendance Other duties or projects as assigned based on business needsBasic Qualifications:
Bachelor's Degree or Master’s in a technical field (Engineering/Pharmacy/Chemistry/Biology or equivalent) Minimum 1-2 years of experience in pharmaceutical or medical device industry Minimum 3 years of experience in technical support, technical sales/applications, analytical laboratory, research & development or engineering related rolePreferred Knowledge, Skills and Abilities:
Customer-fronting experience will be highly advantageous Skills & Competencies: Proactive, collaborative, presentation skills, problem solving, communication, analytical, prioritization, project management, detail oriented, technical, personal accountability With a moderate level of guidance, works well in a fast-paced and complex environment with a self-motivated work ethic Ability to comprehend technical information Strong interpersonal skills; able to connect with others and manage relationships Ability to utilize sound judgment and manage multiple priorities with a sense of urgency Ability to anticipate and identify internal and external client needs and make appropriate recommendations Possess the fluidity to balance multiple priorities and play a hands-on client support role Ability to work in a virtual environment in a global organization Excellent English language skills (written/oral) Willingness to global travel Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description Support and contribute in Lean Sigma programs and activities towards delivery of the set target Able to comply with the company’s safety policy at all times Able to comply with the company’s quality policy at all timesTravel Requirements:
Must be able to travel up to 30% of the time-
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