Senior Operations Supervisor
4 개월전에
Description
Title:
OPS Supervisor / Senior OPS Supervisor
Job Purpose:
Assist OPS Manager with all aspects of the Export and Import OPS Department. This role will be
responsible for planning the most appropriate route for a shipment, cost, transit time and security of the
cargo. This role works closely with CS team, overseas offices, internal stakeholders, and third parties.
Main Duties and Responsibilities
Manage Export and Import of time-critical and temperature sensitive shipment
Obtain a booking with the airline and consign the MAWB as instructed
Maestro Update (Route-leg, Clearance Status etc) and monitoring flight departure and arrival
Send the Pre-Alert through Maestro
Checking freight cost and airline negotiation
Arrange export clearance with custom broker
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment
instructions
Acknowledge Maestro pre-alert and check pre-alert document
Checking shipment arrival, Import Clearance and recovery status and update Maestro
Send pre-alert document to custom broker and handle requirement for import declaration.
Monitoring import shipment clearance and set required action on delayed shipment
Give instruction to warehouse/transportation team for repacking, replenish dry ice and
document update etc
Import issue handling (EDI error etc)
Condition shipments as required and update the proper milestones in Maestro
Coordinate with Dispatch the drop off to the Airline
Use the Marken Export Daily Schedule Report and update Maestro with all the departures from
the local airports
Keep updated export flow chart.
Make sure all exported shipments have an adequate validity time.
Proactively provide pricing alternatives, routing solutions and technical assistance to clients
through internal sales both regional and global.
Support to set up Marken import / export operations department.
Understand department process flow, constantly looking for areas of improved efficiency.
Monitor compliance at all times to regulations. This includes internal policies and procedures
such as SOP and external government regulations or customer policies/requirements.
Support manager including building and maintaining strong relationships with vendors(airlines,
trucking companies and others)
Set clear team goals
Delegate tasks and set project deadlines
Oversee day-to-day teams' operation and performance
Do regular performance evaluation
Communicate with teams about their performance
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Plan and organize team-building activities
Define the best possible route to dispatch the shipment to its final destination
Requirements
Experience with export and import
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on
clearance status
Air freight/Freight forwarding experience
Good customer orientation
Ability to Guide and delegate
Great organization skills and leadership
Ability to set goals for improvement and development
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if
applicable)
Requires specific skills and knowledge in the use and application of proprietary software,
Internet and MS Office applications
Good problem-solving skills are required in identifying and alerting others to operational
problems
Excellent communication skills. Both written and verbal are required to convey and clarify
routine information
Ability to work independently or as part of a team
Good organization and time management skills
High cooperativeness
Attention to detail
Commitment to get the job done
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
IND123
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