Desktop Network EUC IT Support
5 개월전에
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for IT Technician for onsite support services in and around to assist our clients.
The Role
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Designing, maintaining and supporting the network infrastructure.
- Monitoring system performance and ensuring reliability and availability.
- Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
- Providing Level 2 support and troubleshooting as and when required.
Ideal Profile
- Current Requirement is in Pyeongtaekhangan-ro, Poseung-eup, Pyeongtaek-si, Gyeonggi-do, 17961, Rep. of KOREA. Weekly 1 Full day support (Every Tuesday or Thursday 9AM to 6PM LT). This is for Long term. Should have valid work permit and Able to speak Local Language and Basic English. Should have own transportation
- Experience in Desktop and Network Spport
- Exp in handling desktop/network issues/CCTV installation
- Capable of installing and upgrading Operating Systems
- Install patches
- Software and Hardware Break Fix
- Basics of Wifi
- Basics of networks, LAN, WAN, Switch and Router Configuration
- Install and administer MS Office
- Business english with local language
Standard Tools Engineers need to Carry While going to site:
- Fully charged laptop with Win8 or 10 operating system and admin rights
- Cisco Console cable (DB9 – Rj45 or USB RJ45). In case of USB convertor used , make sure drivers are properly installed
- Laptop should have following program/software installed
- Putty
- Team Viewer
- TFTP server
- Screw Driver Set
- Internet data Card
- TECH MUSH HAVE CONSOLE CABLE AND LAPTOP AND HAVE ABILITY TO CONSOLE INTO CISCO ROUTER AND USE WEBEX
What's on Offer?
- Work within a company with a solid track record of success
- Flexible working options
- Opportunity to make a positive impact
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