[Richemont Korea] CRC Manager
5 개월전에
External Vendor Management
Monitor team interactions across all channels (phone, email, chat, social media, etc.) to ensure the highest performance standards Support CRC transformation initiatives including streamlined reporting, operational excellence programs and systems requirements gathering to improve customer satisfaction, business impact and efficiency. Oversee the selection, onboarding, and performance management of external vendors supporting the CRC. Negotiate contracts and service level agreements (SLAs) with vendors. Develop and maintain strong working relationships with key vendor contacts.Project Management
Initiate, plan, execute, and monitor CRC-related projects, ensuring timely and successful completion within budget constraints. Identify and manage project risks, developing contingency plans to mitigate issues. Track project progress and communicate updates to stakeholders. Utilize project management methodologies to optimize efficiency and effectiveness. Provide Training and testing of the new system and tools.Operations Management
Initiate, plan, execute, and monitor CRC-related projects, ensuring timely and successful completion within budget constraints. Identify and manage project risks, developing contingency plans to mitigate issues. Track project progress and communicate updates to stakeholders.HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Minimum of 7 years or plus of experience in a Client Relations Centre or similar customer service management role. Proven track record of leading and motivating high-performing teams. Excellent communication, interpersonal, and negotiation skills. Strong analytical and problem-solving abilities. Proficiency in Microsoft Office tools. (Word, Excel, PowerPoint). Excellent time management and organizational skills. Fluency in English, both written and verbal. Expert knowledge of counselling, coaching, and mentoring strategies, as well as providing performance feedback Outstanding verbal, written, and presentation skills required – must be able to interact professionally with personnel at all levelsWHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.YOUR JOURNEY WITH US
Send your application online.
If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local HR team and functional management team.
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