Customer Advisory-Digital Applications Manager-South Korea

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Customer Advisory– Digital Applications Manager

 

Key Responsibilities & Tasks

 

The Solution Advisor Manager manages the Solution Advisor team that brings expert level solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP/partner solutions. They manage all solution requirements for the account team, identifying, qualifying, and demonstrating how SAP can provide the best solution to achieve their business outcomes. The Manager engages memorably and guides the delivery of customer experiences with stories that differentiate with business outcomes. They support the team’s activities to ensure

customers fully realize the value of SAP's solutions and are eager to renew.

Account Team Engagement:

> Ensure the team engages with customers early in the sales cycle by matching customer needs to SAP solutions and qualifying the opportunity against a probability of success.

> Support new sales and adoption via a team with deep solution-specific expertise and competitive differentiation knowledge.

> Provide thought leadership to the Solution Advisors and account team on the development of the account strategy.

> Guide direct team and account team in creation of overall theme and competitive differentiation (value wedges) and the execution of dry runs on strategic deals and customer engagements.

> Engage customers through impactful storytelling.

> Provide answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.

> Encourage consistent messaging and the employ of digital assets in all customer engagements, including recorded demos, presentations, microsites, and other reusable content.

Customer Lifecycle Engagement:

> Guide the effective transition of key details of deals to on-Boarding teams / partner / Field Services.
> Drive adoption by guiding the team sell the vision and impact of SAP's solutions post-selection.
> Provide expertise through customers' successful deployments and realization of value and build the team’s knowledge at the same time.

> Encourage the team to expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas outside of their primary line of business.

Talent Engagement:

> Articulate a clear vision and priorities for the customer Solution Advisor team and support the success of direct reports, the account team and all employees in the team surrounding - including partners.

> Ensure all contribute to the business goals of SAP and of the customer.

> Ensure all are actively transferring knowledge to colleagues - particularly those early on in their learning curve.

> Provide feedback, coaching and development opportunities.

 

 

Experience & Educational Requirements

 

• 10+ years of expertise in Enterprise Applications
• Proficiency in SAP ERP, S/4HANA, S/4HANA Cloud, oCFO Solutions, RISE with SAP, Grow with SAP
• 5+ years of relevant Customer Advisory / Presales experience
• Positive, Passionate and Purpose-driven
• Leadership, drive for results and “can do” attitude
• Professional experience with large, multi-national software/IT organizations and with a demonstrated expertise of at least one solution segment / Line of Business (LoB).
• SAP product experience and/or relevant solutions / Line of Business experience.
• Working knowledge of Cloud in the Business-to-Business (B2B) environment.
• Working knowledge of and experience with Cloud, Hosted Services, and SAAS (software as a service)/ PAAS (platform as a service)/ IAAS (Infrastructure as a Service) models, cloud-based commerce/ business networks.
• Viewed as a mentor and a solutions/Line of Business expert across SAP or the market, capable of leveraging an extensive network on behalf of SAP resulting in pipeline and revenue growth
• Proven track record of success in the selected solution/ Line of Business area.
• Experience managing, coaching, and developing early talent as well as market-leading talent in a complex, high-functioning environment.
• Education bachelor's degree (or equivalent) required

 

 

 

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407977  | Work Area: Presales  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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