Luxury Guest Experience Expert
1주일전에
About Four Seasons:
We are a team of individuals who strive for excellence, pushing ourselves to new heights and treating each other with respect.
Our goal is to deliver exceptional guest experiences through a commitment to luxury with genuine heart. A world-class employee experience and company culture enable our people to succeed in this endeavor.
We believe in recognizing familiar faces, welcoming new ones, and treating everyone with kindness and compassion.
Whether you work or stay with us, we aim to create lasting impressions that will stay with you forever.
About the Location:
Four Seasons Hotel Seoul is located in the heart of Seoul, offering customized services and sophisticated features based on its craft and expertise.
The hotel stands tall with 29 glittering stories, inspired by ancient Korean palaces but stylized for the 21st century.
Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces.
The hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of Asia's 50 Best Bars.
From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul's leading luxury hotel.
Concierge Position
Line Staff
Full time
We are looking for a Concierge who shares our passion for excellence and infuses enthusiasm into everything they do.
This position reports to the Chef Concierge.
Responsibilities:
- Contribute to a positive and friendly work environment
- Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assist customers in all inquiries in connection with hotel services, hours of operations, key personnel, in-house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
- Communicate with team members to ensure the highest level of personalized service
- Demonstrate thorough product knowledge when communicating with customers
- Be versatile, flexible, show stress management, manage criticism, and manage conflict effectively.
Qualifications and Skills:
- Reading, writing and oral fluency in BOTH the Korean & English language
- Knowledge of additional languages preferred
- College degree preferably specializing in hospitality
- Ability to operate computer equipment
- Exceptional organizational skills and the ability to manage several demanding tasks in a consistently busy environment.
Requirements:
Must already possess valid work authorization in South Korea.
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