Softskill Trainer(1year Direct Contract)
2 개월전에
Welcome to Mercedes-benz Korea.
We are seeking a dynamic Softskill Trainer to maximize profitability and deliver exceptional customer service in our retail business. This passionate individual will develop and conduct Mercedes-Benz authorized Job Profile Trainings for dealer employees. With expertise in soft skills and experience in the automotive industry, this role presents a unique opportunity to enhance customer experiences, empower teams, and elevate our brand's value. Are you ready to join us in providing outstanding service?
Your responsibilities are:
Execution of FTF Training
Deliver Mercedes-Benz authorized training to dealer customer contact employees of After-Sales Deliver training such as customer services, sales process, complaint management etc. Operational lead of F2F(or Virtual) training Support and deliver other job profile training upon request Translate Customer Contact training materials(incl. digital training materials) Revise the translated digital training materials Support Digital Learning Manager to align business objectives with digital learning strategyTraining Quality and Success Management
Manage training participants and attendance list Manage Retail HR Report with certification/qualification status update (C-rate) Participate in required TtT program and cascade information to entire team members Attend Train the training and acquire certification of C-Trainer Conduct and consolidate the test of trainees Manage the training feedback within the learning management system(GTLS)Retail Career Management Program
Discuss with Learning Coordinators or/and Trainees to support on operational support of training programs Interactive discussion with training administrator for the management of GTLS(Global Training Learning System)Planning & Reporting
Make official invitation for training and send it out to dealer Develop training report by program for the training operational management perspective QualifikationenEducation
Minimum B.A. degree
B.A. degree in Business Administration or/and Education preferred
Experience
Minimum 2-3 years of job experience in training or consulting
Preferred in experience of retail or/and customer service industry
Specific knowledge
English proficiency in business context level
Education, Facilitation and training assessments(e.g. DiSC, MBTI, etc.) related certification preferred
Automotive customer service operation business knowledge
Automobile product and technical knowledge
Background knowledge of human resource development and training skills
ills
BenefitsMitarbeiterhandy möglichGesundheitsmaßnahmenMitarbeiterrabatte möglichMitarbeiter EventsKantine, CaféGute AnbindungParkplatz
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