Operations support Analyst

6 개월전에

Yonginsi, 대한민국 CSA Group 풀타임

Statut d'emploi:

Permanent

Type d'heures:

À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.

Résumé du travail:

Primary Function

Why does the job exist?

Non-technical delivery or Primary Service Delivery Person for customer billable projects supporting in a billable role the project owner, Certifier, Lab Technician and/or Inspector in ensure on-time customer delivery

with the best possible turn-around time and the highest quality.

Working Relationships:

Reports to whom? Supervises whom? Peer Relationships Reports to Product Group Manager Supervises: N/A Peer Relationships: Location Services Assistant, Inside Sales Rep

Dimensions: (if applicable)

Operating/revenue Budget? Staff size? Other Measurable Factors?

N/A

4) Principal Duties &

Responsibilities

Include all essential job functions ensuring alignment with the Leadership Framework This section should include the primary day-to-day responsibilities & activities of the position. These should represent the “core” of the job duties.

Understanding the Business

Informs and directs internal staff on national deviations and country specific Safety Standards and requirements associated with the preparation of engineering reports

Working Well with Others

Liaises with other project teams, departments and offices to gather information on job status sample, agreements, and any other information required for customer project delivery Creates and updates profiles and certification records Schedule and coordinate work assignments to Inspectors Provides status of work orders projects to incoming inquiries from customers with the assistance of Centra for Customers and the Project Owner Responds to customer billing and credit inquires, may issue credits or debits as necessary with CU leadership approval Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting certification Assists Project Owner or Primary Service Delivery Person in managing samples and customer documentation Scheduling and flow of samples and customer documentation from/to customer and/or lab (e.g., EEV) Tagging and storage Purchasing for customers (e.g., LG) Disposition execution

Delivering Results

Delivers non-technical paperwork jobs (e.g., multiple listings, transfer of certification/ownership changes, duplication, reinstatement, addition/relocation of factory, delisting, initial factory evaluations, authorized packagers, label licensing, special projects) as the Primary Service Delivery Person (Provides proforma invoice to client; coordinates with Finance on outstanding invoices) Coordinates with the Conformity Service Groups to create and process work orders Responsible for Re-Ex projects, generating the letter for sales orders, Re-Ex results that are found to be satisfactory Coordination of sample disposition, purchasing and donation, editing profiles and closing out Re-Ex projects Update and Maintain tracking sheet for projects and reconciliation of Financial Statements (as required) Provides follow-up information to Project Owner or Primary Service Delivery Person from files, analysts, engineers, lab and other available sources Assists Project Owner or Primary Service Delivery Person when necessary (including preparation and proofing of reports, letters, profile and certification records updates—CRIS, generates/distributes certification packages, IECEE uploads, federal registry updates—Water Sense, etc.) Advises customer of project status, progress, follow-up requests and any additional information needed to complete the project Coordinates and performs regular administrative work for the Project Owner or Primary Service Delivery Person including preparing project close-outs, transfers, inputs work orders, sample requests, file searches, report preparation Researches applicable file/project numbers, factory locations and class numbers as required by the Project Owner or Primary Service Delivery Person Requests clients complete confirmation of the findings letter for factory tests when applicable Receives, documents and alerts team members to arrival of devices for testing; packages and organizes shipment of outgoing items Aids in the process/system for effective selection, tracking, testing, review and reporting of Conformity Testing samples. Follows-up and re-investigates as required until Conformity Testing failures are resolved Tracks samples selected by Inspectors and investigate any missing samples on a monthly basis Identifies samples selected by International Inspectors Investigates historical missing samples Aids in the process/system for resolving non-conformances identified during factory inspections Delivers GMA projects as the Primary Service Delivery Person within OTD, TAT and Delivered Margin expectations and with key responsibilities including: Provide engineering inputs to testing facilities for product testing (i.e. specify tests to be performed) Arrange alternative testing services with International Partners and other organizations to complete projects when available CSA capacity does not support customer required delivery date Customize engineering projects/reports to meet foreign requirements Assign project tasks to certification engineers for review of non-CSA test reports; assignment can also include additional testing of GMA client’s products Review engineering reports for completeness Ensure all applicable forms are completed properly

Concern for Safety

Understands why HSE is important to self and the organization Knows the potential hazards and necessary safeguards in own work area(s) Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions Demonstrates safe behaviour and adherence to procedures Completes all assigned training events Participates and engages in the HSE program in a positive and proactive manner, including workplace inspections and internal/external audits Reads and follows all applicable job safety analysis documents (JSA), work procedures and safety rules Correctly and consistently uses all provided safety equipment, tools, and personal protective equipment (PPE) Offers suggestions and participates in problem-solving sessions that lead to overall HSE improvements Participates in Return to Work Programs in the event of an injury/illness requiring modified duties

5) Work Environment

Describe the working conditions related to the job including physical requirements, equipment used, time constraints, public contact, etc. Normal office environment Ability to effectively and efficiently deal with multiple projects, conflicting timelines and changing priorities frequently throughout the day Much of the job will be computer-based.  Travel may be required.

6) Preferred Education & Experience

List the minimum amount of education and/or experience required to perform the job. Be specific in terms of the type of experience required. These requirements form a core part of the Leadership Framework – Understanding the Business 2 year post-secondary diploma, preferably business Minimum of 3-5 years of business experience in finance or operations Understanding of Testing, Inspection, and Certification business model Knowledge of items that are critical to quality for customers, including sales and delivery turnaround time, lead times, throughput, on-time delivery, margins, and other metrics Must possess computer skills, including the Microsoft Suite and software applications used to conduct business, ideally Salesforce.com Bilingual English and French may be required in some regions

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